Returns & Exchanges Policy – Alyra Apparel

At Alyra Apparel, we are committed to providing a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the terms below.

1. Order Cancellation

• Orders can be canceled within 24 hours if they have not been processed or shipped
• Once the order has been shipped, cancellation is no longer possible
• Please contact our support team for assistance

2. Returns Eligibility & Timeframe

• You may request a return or exchange within 14 days of delivery
• Requests made after this period will not be accepted
• If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of receiving your order

3. How to Request a Return or Exchange

To initiate a request, please contact us and provide:

• Order number
• Email address
• Description of the issue
• Clear photos of the product and packaging

Our team will review your request and provide further instructions, including the return address.

4. Return Conditions

To be eligible for a return or exchange, items must:

• Be unused and unworn
• Have all original tags attached
• Be returned in original packaging
• Be free from stains, damage, or alterations

⚠️ Items that do not meet these conditions may not be accepted.

5. Return & Exchange Process

Returns:

1. Contact our support team with your order details
2. Receive approval and return instructions
3. Ship the item back
4. Once received and inspected, your refund will be processed

Exchanges:

1. Contact us with your exchange request (size, color, etc.)
2. We will confirm availability
3. If the item is unavailable, we will offer an alternative solution

6. Refunds

• Refunds are processed within 3 business days after the returned item is inspected and approved
• Refund processing time depends on your payment method:
  • Credit/Debit Card: 5–7 business days (bank dependent)
  • PayPal: 24–48 hours after processing

7. Return Shipping Costs

• Customers are responsible for return shipping costs
• This includes any applicable taxes or customs fees
• Please use a trackable shipping service
• We do not accept return parcels sent via Cash on Delivery

8. Important Notes

• Certain items may not be eligible for return or exchange (e.g., custom items, final sale products) — these will be clearly mentioned on the product page
• Please ensure all returned items are securely packaged
• Alyra Apparel is not responsible for items returned without prior approval

9. Need Help?

If you have any questions regarding returns or exchanges, feel free to contact us:

📧 Email: info@alyraapparel.com
🌐 Website: alyraapparel.com

Thank you for shopping with Alyra Apparel — we value your trust and aim to provide the best experience possible.